Kinds of work, not a highlight reel

Kinds of work, not a highlight reel.

Everyone busy, nothing finishing

A shop had a full board and a thin “done” column. We limited how much could be open at once. Finishing sped up because starting slowed down.

The project that lived in handoff

Work spent more time waiting between groups than being worked. We named the wait, put one owner on the finish, and stopped restarting the same conversation every week.

Rework as a lifestyle

The same jobs came back. We found the missing check before the handoff, not a new tracker after the fact.